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Title
WSP - Rogues No More? Water Kiosk Operators Achieve Credibility in Kibera
Abstract
This field note describes practical actions taken to formalize the independent marketplace of water
kiosk operators serving poor households in a large urban settlement in Nairobi, Kenya. The
establishment of an association enabled a large group of local water operators to find common
ground and work together to improve their credibility, start a process of regulating their own service
and begin to develop a productive dialogue with the utility.
In the informal settlement of Kibera in Nairobi, Kenya, more than half a million
poor people have little or no access to the utility water supply. Instead, their
demand for water is met by a burgeoning informal water market in which more
than 650 local entrepreneurs sell water through kiosks scattered throughout
the settlement.
In the context of wider sector reforms in Kenya, this field note describes the
practical actions that were taken to create a bridge linking this independent
marketplace and the utility. In particular, the establishment of an association of
local water providers enabled the otherwise disparate entrepreneurs to act in
unison and thereby promote self-regulation, improve their credibility and
develop relations with the utility.
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